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LEGAL HUB · GOOD CONDUCT

Selling matters. How it is done matters most.

Inprimepay also uses external sales representatives. Those representing our services must operate with transparency, fairness, and professionalism, respecting clear boundaries in their relationships with customers and potential customers.

Report a behavior → Go to the Legal Hub
✓ Commercial transparency ✓ Correct information ✓ Separate official channels
✓ Code of good conduct
INPRIMEPAY POLICY
1
Transparency Services must be explained in an understandable manner and without misleading information.
2
Professionalism The business relationship must remain fair, respectful, and consistent with the consultant's role.
3
Confini chiari Official communications, disputes, and formal matters remain on the Inprimepay channels.
4
Data protection A consultant should not ask for card numbers or other unnecessary sensitive data.
A sales network must generate trust, not pressure. The code defines what is consistent with the role of the Inprimepay consultant and what is not.
ETHICS BEFORE SALE
CLEAR ROLE OF THE CONSULTANT
OFFICIALS FORMAL CHANNELS
COMMERCIAL ROLE

What you can do. And what you shouldn't do.

The consultant supports the client through the sales and information phase. They do not replace Inprimepay in official communications and cannot assume roles or powers they do not possess.

✓
What does he do

An Inprimepay consultant

  • It transparently illustrates Inprimepay services, highlighting benefits and potential uses based on your business.
  • Manages leads and inquiries.
  • Supports the customer in creating the account and understanding the required steps.
  • Assists customers in activating and paying for Inprimepay services.
  • Answers questions and doubts related to the commercial proposal.
  • Interfaces with the company when requests for implementation or improvement services arise.
×
What it doesn't do

An Inprimepay consultant

  • Does not represent itself as an employee, agent, or representative of third-party providers such as Klarna, Stripe, PayPal, or other operators.
  • It does not provide untrue information about third-party services, transfers, wire transfers, or payments.
  • Does not fill out data or declarations on behalf of the customer when personal action by the merchant is required.
  • It does not require credit card numbers or other sensitive data not necessary for commercial advice.
  • It does not use false or threatening information to convince a potential customer to activate the service.
  • It does not initiate legal action for matters that have not been formalized through the appropriate official channels.
OFFICIAL CHANNELS

A consultant can help you. Formal communications go through Inprimepay.

Official requests, disputes, and administrative or support matters must be handled through Inprimepay channels, not entrusted exclusively to the sales network.

If a communication needs to produce formal effects or concerns an operational practice, please use the official references indicated on the site directly.
? Support Procedures, tickets, and support channels. → ✓ Members Area Integrated tickets for active customers. → @ Official email info@inprimepay.com → ↗ Contact us Sales, information and company references. →
REPORT

Your report is important.

If you have observed behavior that is inconsistent with this code, improper communication, or abuse, please describe the incident as precisely as possible.

You can include the consultant's name, date, contact information, and any other useful details. If you have screenshots, emails, or other material, select them in the dedicated field. The browser can't automatically attach them to an email, so you'll need to add them manually before sending.
The button opens the device's email client with the recipient, subject, and body already filled in. Any selected files will need to be attached manually in the email client.
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WHY DOES THIS CODE EXIST?

A strong sales network starts with simple rules.

01

Protect the customer

Anyone evaluating Inprimepay must receive clear information, without improper pressure or misrepresentation.

02

Protect the network

Defined rules help professional consultants distinguish themselves from behaviors that do not represent Inprimepay standards.

03

Separate sales and formalities

The consultant manages the business relationship. Official communications remain on dedicated company channels.

Fairness, transparency and professionalism are not accessories.

They are the way Inprimepay wants to build lasting relationships with merchants, partners and customers.

Submit a report →