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Inprimepay Support

Here you'll find all the answers and support you need to get the most out of our platform. Whether you need to register, complete onboarding, manage payments, or request technical assistance, our team is always here to help.

24/7 ticket chat

the advanced ticket area within the platform.

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Videos and tutorials

simple and detailed guides to best support you

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Wizards

follow the main wizards

Go to procedures

Questions & FAQs

Some questions from other merchants

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Live Chat 24 / 7

Ask our chat, we answer in real time

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Premium Support

Haven't we solved it yet?

What if you haven't found an answer after consulting the documentation, videos, and ticket replies?

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a technician will connect remotely and help you solve problems and answer doubts or questions

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Call EasyLine directly Mon-Fri 10am-16pm

simplified helpline, for easily solvable questions and problems

+39 02 99948876

FAQs - Frequently Asked Questions

frequently asked questions.
Find answers to the questions we are asked most often.

A traditional POS typically requires:

  • dedicated hardware
  • physical terminal
  • installation
  • technical configurations
  • purchase or rental costs
  • monthly or annual fees
  • maintenance and replacements

Inprimepay POS Tap to Pay, on the other hand, directly transforms your smartphone into an advanced POS through a simple app.

No terminal to purchase.
No additional hardware.
No devices to install.


Do you need a physical POS?

No.

With Inprimepay POS all you need is:

  • compatible smartphone
  • INPRIMEPAY POS app
  • Internet connection

and you can start accepting payments right from your phone.


Are there any rental or hardware costs?

No.

Unlike traditional POS:

❌ no terminal rental
❌ no hardware costs
❌ no technical installation
❌ no device shipping


Are there monthly or annual costs?

Inprimepay POS was born with a completely different philosophy than traditional bank POS terminals.

The goal is to eliminate:

  • heavy fixed costs
  • hardware constraints
  • complex installations
  • obsolete infrastructure

through a modern, omnichannel software system.


How does Tap to Pay work?

The customer approaches:

  • contactless card
  • smartphone
  • Apple Pay
  • Google Pay
  • compatible wallets

directly to the merchant's smartphone.

The smartphone becomes the POS terminal.


Is it also suitable for QR Codes and Payment Links?

Yup.

The Inprimepay infrastructure combines:

✅ Tap to Pay
✅ QR Code
✅ Payment link
✅ Virtual POS
✅ BNPL
✅ omnichannel payments

within a single ecosystem.


Why are many companies switching to SoftPOS?

Why the market is shifting towards:

  • flexibility
  • cost reduction
  • mobility sectors
  • omnichannel
  • operating speed

Traditional POSs are often:

  • expensive
  • lenses to activate
  • hard
  • hardware-related

A software-based model like Inprimepay POS represents the natural evolution of modern retail.


Is Inprimepay a simple POS?

No.

Inprimepay is a retail payment orchestration platform designed to integrate:

  • acquiring
  • Tap-to-Pay
  • wallet
  • QR
  • BNPL extension
  • compliance and confidentiality
  • reconciliation

in a single modern infrastructure.


Is it compliant with new regulatory requirements?

The Inprimepay technical team has implemented dedicated features for managing POS ↔ RT compliance and operational tools designed to facilitate merchants in the new 2026 regulatory scenario.

The goal is to offer a modern, interoperable platform that is ready for the evolution of digital retail.

Switching your account from the old to the new platform launched in September 2025 is free, complete the switch in 2 minutes using this link new platform 

Visit the video tutorial section and watch the steps. It's easy; it only takes a few minutes the first time. inprimepay.com/demo

Yes, Inprimepay is compliant and provides a simplified connection with the cash register on the Italian Revenue Agency website, which is mandatory for every Italian company with a cash register.

No, Inprimepay is not part of Klarna and has no relationship or agreement with it. Iprimepay is a platform developed with Stripe Connect and offers Stripe payment methods and tools through dedicated technology integrated into this portal.

Stripe is one of the world's leading gateways. Inprimepay develops and implements its own platform using Stripe Connect tools.

The Stripe account It's FREE and no one is authorized to request a payment to open it but in due time it is a necessary requirement for using the services and it is the financial institution that manages transactions, funds, payments and refunds in compliance with the regulations in force in relation to the web services offered by Inprimepay.

Stripe collects fees on successful transactions.

Inprimepay integrates payment circuits via Stripe Connect into an integrated page/POS on our platform. 

A functioning Stripe account is required for our services to function properly. The Stripe account is free, and the onboarding process is integrated into the inrpimepay private area and can be completed in just a few steps. Inprimepay also offers an e-commerce page with advanced marketing tools and all inprimepay payment methods integrated into the checkout.

no monthly recurring fees with Stripe

It depends on the plan, our platform has an additional commission ranging from 1,2% to 0%. Check the plans in the PRICING section and make sure you activate the annual plan that best suits your needs.

The following options are available in the virtual POS connected to the unique link and QR code:

INSTANT PAYMENTS: with all card types, Revolut Pay, Google Pay, Apple Pay and Satispay

DEFERRED PAYMENTS: in 3 installments or every 30 days using the Klarna circuit, 2, 3, 4 installments with Alma

RECURRING PAYMENTS: with SEPA SSD or on cards

Successful payments are available immediately after the transaction is completed. Initial payments take 3 to 5 business days to be transferred to your bank account, but after regular use, they become instantaneous. The exact date is listed in the TRANSFERS section in the reserved area.

Of course, one of our representatives will send you a short video showing how to use the panel as soon as it's ready, but if you need more information, you can use this section for any other details.

No, the user will open your payment link or scan your QR code from their smartphone and complete the process in a few minutes.

The digital marketing kit is sent 24 hours after activation and can be downloaded at this link. download digital kit

The premium marketing kit is linked to the reforestation project with Tree-Nation and includes window stickers, a cash register easel, gadgets and other materials, details of which can be found in the menu of your dashboard on app.inprimepay.com

You can add a POS to your store at any time at no cost. Download the INPRIMEPAY POS app from the Apple or Android store and log in with your credentials. 

Yes, Inprimepay has proprietary and open source API documentation accessible from the link inprimepay.com/documentazione-api which allow for simple and fast integration on any structure, app, checkout 

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